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Overview printer friendly version
A practical program to increase awareness of the key emotional competencies that promote individual effectiveness. This workshop will review the core components of emotional intelligence that drive successful self-management and optimize interactions with others. Participants will learn how to harness emotions intelligently and guide their thoughts and actions more effectively.
Benefits
- Greater personal satisfaction
- Increased effectiveness productivity
- Being emotionally intelligent is crucial for business success
Outcomes
- To learn to manage emotions better
- To use emotions to positively motivate oneself and positive impact on others
- To gain greater insight into self and others
- To improve interpersonal effectiveness — non verbal
- Learn the costs of social incompetence
- Learn empathic communication
- Understand and utilize the principle of emotional contagion
- Learn the critical non-verbal element of communication
Structure & Models
The Costs of Social Incompetence
Emotional Intelligence:
- Managing your emotions
- Impacting emotions in others
- Empathy
- Emotional contagion
Communication Skills
- Verbal
- Non-verbal
- Helpful listening and responding
Achieving Optimal Understanding Through Empathic Communications
Format
- 1-day workshop that builds on EQ skills and identifies key growth opportunities
- The session is highly interactive and includes a variety of small group activities
- Participants will receive an EQ workbook for taking notes and completing exercises
- Participants will leave with an action plan to implement skills back on the job
- The session includes an EQ Pro assessment to identify strengths and areas for growth
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